Privacy Policy

How PIL store, protect and use the information you give us

Thank you for taking the time to read our Privacy Policy. PIL is a global energy optimisation and process improvement company that develops and implements advanced technologies to help its clients improve the design of their processes to reduce operating cost and energy consumption. The Privacy Policy is provided to inform you of how we store, protect and use the information provided to us during your use of this website.


When you visit the Process Integration Limited (PIL) website (, a cookie (a very small text file) will be placed on your computer if you agree to accept this setting. A cookie is an element of data that a website can send to your browser, which may then be stored on your system. A cookie can be thought of as an internet user’s identification card, which tells a website when the user has returned.

Like most website, PIL collects non-personally identifying information that web browsers and servers typically make available, such as the browser type, referring site, region and the date and time of each visitor. As is of a standard practice for all websites, we use cookies to give you a better experience when you return to our website. Cookies allow us to understand what information is of interest to which site visitors, to determine how frequently particular pages are visited, and to identify the most popular areas of our web site. We use cookies with navigation and to provide you with a more personalised website experience as well as to assist with our promotional and marketing efforts.  For more information on how to control or delete cookies, you can visit for detailed guidance.

In general, PIL web site does not require cookies to be enabled. You can usually change your browser to prevent acceptance and you should still be able to enjoy most of the features on the site.  If you do not wish to have cookies placed on your laptops or devices, you should set the browsers to refuse cookies before entering PIL website or delete cookies pertaining to PIL having visited the site. Alternatively, you can browse the site using your browser’s anonymous usage setting (i.e. “Incognito” in Chrome, “InPrivate” in Internet Explorer, “Private Browsing” in Mozilla Firefox and Apple Safari, etc.)

Google Analytics

From time to time, PIL may collect non-personally identifying information in the aggregate form through Google Analytics to analyze and gather insights on how the site is being used in order to enhance your visitor experience. Through this, PIL collect statistics about the behavior of visitors to its website. This is the information you give us when you visit our site, including your IP address and device type. If you choose to share it with us we will know your location data, as well as how the website has been used. This is shared with sub-processors (i.e. Google Analytics), however  the user data is all anonymized and encrypted. PIL will not share the data to any third party organization for marketing or research purposes.

Social Media Icons

Occasionally on some of the pages on our site or in our emails you will see ‘social media icons’. These enable users to share or bookmark the web pages. There might be icons for Twitter and LinkedIn. In order to implement these icons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of PIL. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on PIL’s website. So if you click on any of these icons, these sites will be registering that action and may use that information. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out or delete such information.

Email Tracking

Most emails that we send you have no tracking at all but electronic newsletters sent from will include tracking so that we can tell how much traffic those emails redirect to our sites. We use MailChimp as an email service provider for our newsletter campaigns which is normally sent off at the time of Christmas season. This means that if you look at our website through opening an electronic newsletter from us, we can see which pages of the site you visit and the number of times you have clicked through an article.


PIL respects your privacy and is committed to protecting the privacy of users of our website.

Information Collected

In general use of this site PIL does not store or capture data about you, other than to log your IP address and session details such as the number of pages you view and the type of browser you use. This is standard practice for website interaction.

In certain areas we collect personal information from visitors to this website through forms in which you provide basic contact details, and in some case, process interest and related information. An example is the Contact Us form to request further details on a potential pre-assessment or i-Series license trial, etc. PIL will not share the data to any third party organization for marketing or research purposes.

Use of Personal Information

We use the personal information we collect to:

We may also use such information to identify potential customers. If you fill in a form requesting further information on a particular services or software, you may be contacted by PIL by email or telephone. We do not use your personal information for any other purposes than those stated above. We do not pass on personal information collected through this site to any third party, with the exception of companies and suppliers we engage to process data on our behalf during, for example, an email campaign for a forthcoming event. Disclosure in such cases is under confidentiality terms no less onerous than those described in this document.

Security of information

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up-to-date and kept only for so long as is necessary for the purposes for which it is used.

Electronic transfer of information

Using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. By browsing this website and communicating electronically with us you acknowledge and agree to our processing of personal data through this medium.

When and how to contact us

If you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting us at You can also request to be removed from our mailing list by the unsubscribe link in our emails. This privacy policy may change, although changes are likely to be minor, you may wish to review it from time-to-time. PIL wiill notify you of any changes where we are required to do so.